At Adore Baby Co, we want you to be happy with every order. If your purchase arrives damaged, incorrect, or defective, please contact us as soon as possible so we can help resolve the issue.
You may request a return or exchange within 21 days of receiving your order.
To process your request, please contact our support team through WhatsApp or email and include your order number and a brief description of the issue.
If the product was delivered wrong or damaged, please attach clear photos or a short video of the item and packaging.
Once your request is approved, we will provide instructions for the return or replacement process.
Refunds are issued after we confirm the issue with the supplier.
Refunds are processed through the original payment method used for your purchase.
Please allow a reasonable processing time depending on your bank or payment provider.
Products that have been used, washed, or altered.
Personal care items or feeding accessories for hygiene reasons.
Sale or clearance items unless they arrive damaged or defective.
If your order does not arrive within the expected delivery timeframe, please contact us within 21 days after receiving your shipping confirmation. We will review your case with our shipping partners and assist in resolving it.
For all return or refund requests, please reach out via:
📧 Email: info@adorebabyco.com
💬 WhatsApp: +27 76 274 8059
